Privacy Policy

Last updated: August 2026

The Merrier Terrier respects your privacy and only collects and uses personal information where we need it to run our business, fulfil your orders and provide our services.

Information we collect

When you place an order, contact us, sign up for our newsletter or otherwise use our website, we may collect information including:

  • your name;

  • billing and delivery address;

  • email address;

  • telephone number, if provided;

  • details of your order and purchase history;

  • information you provide for personalised products, such as names, wording or photographs;

  • messages or correspondence you send us; and

  • technical information generated when you use our website, such as IP address and cookie information.

Payment information is processed by our payment provider. We do not receive or store your full card details.

How we use your information

We use personal information where necessary to:

  • process, make and deliver your orders;

  • take payment and deal with refunds;

  • communicate with you about your order;

  • respond to questions or customer service requests;

  • meet our legal, tax and accounting obligations;

  • prevent fraud and protect our business; and

  • send marketing emails where you have asked to receive them.

Our lawful bases for processing your information will normally be performance of our contract with you, compliance with a legal obligation, our legitimate interests in operating and protecting our business, or your consent where required.

Who we share information with

We only share personal information where necessary.

This may include companies providing services needed to operate our business, such as our website and ecommerce provider, payment processor and delivery companies.

They receive only the information required to provide their service.

We do not sell your personal information.

Personalisation photographs and artwork

If you send us a photograph, name, wording or other material for a personalised product, we will use it to produce and fulfil your order.

Please only provide photographs or other material that you have permission to use.

How long we keep information

We keep information only for as long as reasonably necessary for the purpose for which it was collected, including where records must be retained for tax, accounting or legal purposes.

Information supplied solely for creating a personalised product will not be kept longer than reasonably necessary for fulfilling the order and dealing with any subsequent query.

Marketing

If you subscribe to The Merrier Terrier newsletter, we may use your email address to send you news, offers and product updates.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

Your rights

Under UK data protection law, you may have rights over your personal information, including rights to ask us for a copy of information we hold about you and, in appropriate circumstances, to ask us to correct, delete or restrict its use.

You may also withdraw consent where we rely upon consent to process your information.

To exercise your rights, contact us at hello@merrierterrier.co.uk

If you are unhappy with how we use your personal information, please contact us first so that we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office (ICO).

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