Returns/Refunds | Merrier Terrier

Returns and Refunds

We hope you love your Merrier Terrier order. If something isn’t right, please get in touch and we’ll do our best to sort it out.

Changed your mind?

If you buy from us online, you normally have the right to cancel your order within 14 days of receiving it, without giving a reason.

Please email us within those 14 days to tell us you wish to cancel. You then have a further 14 days to return the goods.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it. Please return items unused and in a condition suitable for resale.

Once we receive the returned goods, we will refund the price paid together with the cost of our standard delivery option. If you chose a more expensive delivery service, we are not required to refund the additional delivery charge.

Refunds will normally be made using the same payment method used for the original purchase.

Personalised products

The right to cancel does not apply to products that have been made to your individual specifications or clearly personalised for you.

This includes, for example, products made using a name, photograph, wording or other personalisation supplied or chosen specifically by you.

This does not affect your rights if a personalised product is faulty, damaged or not as ordered.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or isn’t what you ordered, please contact us as soon as possible.

Where appropriate, we’ll arrange a replacement, repair or refund in accordance with your statutory rights. We may ask you to send us a photograph of the problem so that we can put things right quickly.

Nothing in this policy affects your statutory rights.

Intellectual Property

All artwork, designs, images and content on this website remain the property of The Merrier Terrier and may not be copied, reproduced or used without permission.

Privacy

Any personal information provided through this website will be handled in accordance with our Privacy Policy.

If you have any questions about these Terms and Conditions, please contact:

hello@merrierterrier.co.uk

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.